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March 15 2015

lopsidedchamber80

Benefits of Two Way Radios to the Hotel Industry

Over the years, hotel communication has had to change and develop, becoming more and more efficient than it was. This is courtesy of the advancement in technology over these years. Passed are the days that two way radios were exclusively for police official use. Nowadays, these pieces of technology that have been improved and made even better are used for hotel communications. These state of the art technology have lots of benefits that any of us have been recipients of in one way or the other. Being in the hospitality industry, I can outline with ease some of the major benefits that these 2 way radios have brought into hospitality.

First and foremost, the service offered to the customers in the hotels has been improved. When taking orders in the restaurants back in the day, the waiters had to go all the way back to the kitchen to request for the order. Okay, this was not much of a problem for the small establishments. However, as the hotel grew and the number of employees grew, the kitchen area would get so crowded that out was difficult to get the job done. With the new Two-way radio technology however, all the waitress have to do is call out the order through the gadget and it is received on the other end saving on the time.

Also, being in the hotel business, I can testify that just like in any other business, there are major up and downs. However, unlike many other businesses, there is no space for screwing up. A single mishaps can cost you millions. The best way to avoid this from happening, is by communicating with the manager and airing out issues that might be there. Communication is key in this business and the sooner an issue is sorted out the faster you can move on and provide quality service to your customers.

Security. Do we really have to spell out the benefits that Two way radios have with regards to security in the hospitality industry. The hotel industry harbors people of different kinds and who have different intentions. As such, the necessary measures need to be taken to ensure the security of the staff as well as the other peaceable customers. The rate at which the security personnel react to distress calls can be the determining factor to how the security emergency turns out. The 2 way radios have greatly increased the speed in which the security personnel respond to security threats and also ensure that they are on top of every situation as every member in the hotel informs them when there is a security risk.

In addition to the above benefits, the 2 way radios are cost effective and are also very easy to use. With the Two way radios, the management does not have to pay any network provider so that they can communicate. This reduces the cost of operation of the hotel by a great margin. To talk through to the other person on the other end of the line, all you have to do is press a button on the front and you will get through. It is as easy as that.

The benefits of the Two-way radios are numerous. This makes them a major asset to any hotel.
Tags: Two Way Radios

February 21 2015

lopsidedchamber80

Radio 101: Operating Two-Way Radios Every Day and in Emergencies

Two-way radio communication may seem like a thing of the past with smart phones and the availability of more advanced technology. However, with the recent frequency of natural disasters, storms, and other emergency situations, more attention is being paid to radios as a reliable form of communication and a possible back-up communication option, including amateur radio operators.

Image courtesy: Decatur County Amateur Radio Club

For example, the Times of India reports that the recent monsoon flooding disaster in the northern India state of Uttarakhand in July 2013 has prompted officials in other flood-prone regions to establish Amateur Radio facilities to provide emergency communication.

What are two-way radios and how do they work?

Two-way-radioImage: Amateur radio equipment. Image courtesy of the American Radio Relay League.

According to Wikipedia,

A two-way radio is a radio that can both transmit and receive (a transceiver), unlike a broadcast receiver which only receives content. A two-way radio (transceiver) allows the operator to have a conversation with other similar radios operating on the same radio frequency (channel).

Two-way radios are available in mobile, stationary base and hand-held portable configurations. Hand-held radios are often called walkie-talkies or handie-talkies.

Radio 101



9780160910012A recent training publication produced by the Department of Health and Human Services, Centers for Disease Control and Prevention and the National Institute for Occupational Safety and Health called Radio 101: Operating Two-Way Radios Every Day and in Emergencies provides training materials on how to operate two-way radios. Included are an instructor’s guide, a DVD with a power point presentation and a student handbook. These training materials practice what they preach, in that they are brief, straightforward and concise– just as two-way radio conversations need to be.

While many of the scenarios used throughout the training materials apply to miners and situations where miners would need to use two-way radios, the information is generic enough that it is applicable to any emergency.

Two-way Tips

The information provided in the training materials seems like common sense, but there are a few important tips to consider when using two-way radio communication in an emergency situation:

Less is more. Be brief and efficient; know what you are going to say before using the radio so you do not tie up the channel while you are thinking of what to say.

Don’t mind your manners. It is not necessary to be polite, saying “please” and “thank you.”

Repetition rocks. Repeat back information you receive to confirm that you heard the correct information.

No privacy policy. Be aware that conversations are not private on these open channels and may be heard by others picking up your frequency. However, this downside is a big plus in emergency broadcasts and SOS situations where the operator wants as many people possible to be listening in to be able to pick up and relay his message.

License to Help

To operate an amateur two-way radio in the United States requires taking a test and obtaining a license from the FCC (Federal Communications Commission). The American Radio Relay League (ARRL) is the national association for amateur radio (also called ham radio with operators being called “hams”) in the US and “provides hams and non-hams the resources to learn, get licensed, and help others on the air.”

Amateur-Radio-Emergency-ServiceAlready have your amateur radio license and want to help your community? Check out the ARRL’s Public Service page for training, resources, manuals and more. The Amateur Radio Emergency Service (ARES) consists of licensed amateurs who have voluntarily registered their qualifications and equipment for communications duty in the public service when disaster strikes.

Recently, the American Radio Relay League hosted their national Field Day where amateur radio clubs across the country gathered locally to test their radio equipment and practice communication strategies in the event of an emergency. Learn more about Field Day.

Rules of the Radio

Together with the Radio 101 training guide, two-way radio operators who want to learn the “rules of the radio” often buy the latest United States Frequency Allocations: The Radio Spectrum Chart (shown below). This poster shows through color codes the parts of the radio spectrum that are allocated to each type of radio service, including amateur (ham) radio, commercial radio and television broadcasting, radio navigation, mobile, satellite, and others.

9780160908958Finally, the definitive sources of radio regulations, frequencies and procedures can be found in the Manual of Regulations and Procedures for Federal Radio Frequency Management and the Code of Federal Regulations Title 47 (FCC Rules and Regulations).

It is important to be prepared in any situation and not rely on only one form of communication. Thus, it is comforting to know that amateur radio operators are working on behalf of their communities to help during emergency situations.

Source - http://govbooktalk.gpo.gov/2013/07/10/radio-101-operating-two-way-radios-every-day-and-in-emergencies/

Tags: 2 way radio

December 08 2014

lopsidedchamber80

On the Air, in The Air Radio and also Air Travel, an inseparable Mix

Radios are a Vital Tool for Air Travel. At London Heathrow airport, for example, three hundred companies employ some 80,000 people every day, whilst 65 million people leave from, arrive at, or pass through the airport. In the face of such staggering humanity, fast, efficient communication becomes paramount.

Medical personnel need to be notified quickly in case of an accident. Security guards must be able to respond and react to any potential threat as swiftly as possible. Other, daily issues such as reuniting lost children with their parents, locating missing luggage and the inspection of imported goods, must also be dealt with in a clear and professional manner.

Without a reliable network of two-way radios, the entire daily operation of any airport would be next to impossible.

Today, most modern airports have switched from having individual radio networks specific to each company, to the employment of more integrated solutions. In 2000, the engineering firm Arup was employed by BAA to make these changes possible at Heathrow, specifically in Terminal 5. According to the firm’s official website,

“Previously at Heathrow, individual mobile operators had installed their own infrastructure, resulting in duplication and proliferation of infrastructure across the airport, standards of installation that varied, unreliable records, and unsightly clutter to the terminal landscape”.

Eventually, the site continues,

“It was jointly agreed by BAA and Arup that the most appropriate solution for the new terminal was common infrastructure that could be shared by multiple parties”.

The changes at Terminal 5 proved to be a success. These days, most airports follow this model of radio communication. The benefits are enormous. Airports are running smoother than ever thanks to improved cross communication between individuals and departments (everything from catering, flight and cabin crew to cleaning staff, border controls and freight handling).

Two-way radios are superior to mobile phones for these tasks because they are instant. Also, there are very few lapses in signal and they are sturdy enough for use in almost any environment.



Think of your mobile: if you came upon an accident right now and you wanted to call somebody and report it, you would be dependent on a multitude of factors, wouldn’t you? Do you have signal? Do you have credit? Will they even pick up the phone at their end? However, a two-way radio eliminates most of these problems. The operator simply presses the button to talk and awaits the reply. Easy.

Two-way radios cover a large area, can be used on secure channels and are cost effective solutions to communications challenges presented by organizations such as Heathrow.

The benefits of a two-way radio system have been well known for a long time, it is a system used by police, the armed forces, building contractors, security firms and, of course, cab drivers, the world over. Plus, the technology isn’t upgraded too often, so there’s not much risk of your purchase becoming obsolete by the time you put down your deposit.

In a very real sense, airports would struggle to complete one outgoing flight a day without two-way radio technology.

you can find more information from this site here

Tags: Air 2 way Radios
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